%PDF-
%PDF-
Mini Shell
Mini Shell
<?
IncludeModuleLangFile(__FILE__);
class CAllTicketSLA
{
const SLA_SITE = 1;
const SITE_SLA = 2;
function err_mess()
{
$module_id = "support";
@include($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/".$module_id."/install/version.php");
return "<br>Module: ".$module_id." <br>Class: CAllTicketSLA<br>File: ".__FILE__;
}
// add new or modify exist SLA
function Set($arFields, $id, $checkRights=true)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: Set<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
$table = "b_ticket_sla";
$isDemo = $isSupportClient = $isSupportTeam = $isAdmin = $isAccess = $userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if ($isAdmin)
{
$validDeadlineSource = !isset($arFields['DEADLINE_SOURCE']) || in_array($arFields['DEADLINE_SOURCE'], array('', 'DATE_CREATE'), true);
if (CTicket::CheckFields($arFields, $id, array("NAME","TIMETABLE_ID")) && $validDeadlineSource)
{
$arFields_i = CTicket::PrepareFields($arFields, $table, $id);
if (intval($id)>0)
{
$DB->Update($table, $arFields_i, "WHERE ID=".intval($id), $err_mess.__LINE__);
}
else
{
$id = $DB->Insert($table, $arFields_i, $err_mess.__LINE__);
}
if (intval($id)>0)
{
if (is_set($arFields, "arGROUPS"))
{
$DB->Query("DELETE FROM b_ticket_sla_2_user_group WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arGROUPS"]) && count($arFields["arGROUPS"])>0)
{
foreach($arFields["arGROUPS"] as $groupID)
{
$groupID = intval($groupID);
if ($groupID>0)
{
$strSql = "INSERT INTO b_ticket_sla_2_user_group (SLA_ID, GROUP_ID) VALUES ($id, $groupID)";
$DB->Query($strSql, false, $err_mess.__LINE__);
}
}
}
}
if (is_set($arFields, "arSITES"))
{
$DB->Query("DELETE FROM b_ticket_sla_2_site WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arSITES"]) && count($arFields["arSITES"])>0)
{
foreach($arFields["arSITES"] as $siteID)
{
//if (strlen($FIRST_SITE_ID)<=0) $FIRST_SITE_ID = $siteID;
$FIRST_SITE_ID = $siteID;
$siteID = $DB->ForSql($siteID);
$strSql = "INSERT INTO b_ticket_sla_2_site (SLA_ID, SITE_ID) VALUES ($id, '$siteID')";
$DB->Query($strSql, false, $err_mess.__LINE__);
}
}
}
if (is_set($arFields, "arCATEGORIES"))
{
$DB->Query("DELETE FROM b_ticket_sla_2_category WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arCATEGORIES"]) && count($arFields["arCATEGORIES"])>0)
{
foreach($arFields["arCATEGORIES"] as $categoryID)
{
$categoryID = intval($categoryID);
$strSql = "INSERT INTO b_ticket_sla_2_category (SLA_ID, CATEGORY_ID) VALUES ($id, $categoryID)";
$DB->Query($strSql, false, $err_mess.__LINE__);
}
}
}
if (is_set($arFields, "arCRITICALITIES"))
{
$DB->Query("DELETE FROM b_ticket_sla_2_criticality WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arCRITICALITIES"]) && count($arFields["arCRITICALITIES"])>0)
{
foreach($arFields["arCRITICALITIES"] as $criticalityID)
{
$criticalityID = intval($criticalityID);
$strSql = "INSERT INTO b_ticket_sla_2_criticality (SLA_ID, CRITICALITY_ID) VALUES ($id, $criticalityID)";
$DB->Query($strSql, false, $err_mess.__LINE__);
}
}
}
if (is_set($arFields, "arMARKS"))
{
$DB->Query("DELETE FROM b_ticket_sla_2_mark WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arMARKS"]) && count($arFields["arMARKS"])>0)
{
foreach($arFields["arMARKS"] as $markID)
{
$markID = intval($markID);
$strSql = "INSERT INTO b_ticket_sla_2_mark (SLA_ID, MARK_ID) VALUES ($id, $markID)";
$DB->Query($strSql, false, $err_mess.__LINE__);
}
}
}
/*
if (is_set($arFields, "arSHEDULE"))
{
$DB->Query("DELETE FROM b_ticket_sla_shedule WHERE SLA_ID = $id", false, $err_mess.__LINE__);
if (is_array($arFields["arSHEDULE"]) && count($arFields["arSHEDULE"])>0)
{
while(list($weekday, $arSHEDULE) = each($arFields["arSHEDULE"]))
{
$arF = array(
"SLA_ID" => $id,
"WEEKDAY_NUMBER" => intval($weekday),
"OPEN_TIME" => "'".$DB->ForSql($arSHEDULE["OPEN_TIME"], 10)."'",
);
if ($arSHEDULE["OPEN_TIME"]=="CUSTOM" && is_array($arSHEDULE["CUSTOM_TIME"]) && count($arSHEDULE["CUSTOM_TIME"])>0)
{
foreach($arSHEDULE["CUSTOM_TIME"] as $ar)
{
if (strlen(trim($ar["MINUTE_FROM"]))>0 || strlen(trim($ar["MINUTE_TILL"]))>0)
{
$minute_from = strlen($ar["MINUTE_FROM"])>0 ? $ar["MINUTE_FROM"] : "00:00";
$a = explode(":",$minute_from);
$minute_from = intval($a[0]*60 + $a[1]);
$arF["MINUTE_FROM"] = $minute_from;
$minute_till = strlen($ar["MINUTE_TILL"])>0 ? $ar["MINUTE_TILL"] : "23:59";
$a = explode(":",$minute_till);
$minute_till = intval($a[0]*60 + $a[1]);
$arF["MINUTE_TILL"] = $minute_till;
$DB->Insert("b_ticket_sla_shedule", $arF, $err_mess.__LINE__);
}
}
}
else $DB->Insert("b_ticket_sla_shedule", $arF, $err_mess.__LINE__);
}
}
}
*/
$FIRST_SITE_ID = strlen($FIRST_SITE_ID)>0 ? "'".$DB->ForSql($FIRST_SITE_ID)."'" : "null";
$DB->Update($table, array("FIRST_SITE_ID" => $FIRST_SITE_ID), "WHERE ID=".intval($id), $err_mess.__LINE__);
}
}
}
else
{
//$APPLICATION->ThrowException(GetMessage("SUP_ERROR_ACCESS_DENIED"));
$arMsg = Array();
$arMsg[] = array("id"=>"PERMISSION", "text"=> GetMessage("SUP_ERROR_ACCESS_DENIED"));
$e = new CAdminException($arMsg);
$APPLICATION->ThrowException($e);
}
CSupportTimetableCache::toCache( array( "SLA_ID"=> $id ) );
return $id;
}
// delete SLA
function Delete($id, $checkRights=true)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: Delete<br>Line: ";
global $DB, $USER, $APPLICATION;
$id = intval($id);
if ($id < 1)
{
return false;
}
if ($id == 1)
{
$APPLICATION->ThrowException(GetMessage("SUP_ERROR_SLA_1"));
return false;
}
$isDemo = $isSupportClient = $isSupportTeam = $isAdmin = $isAccess = $userID = null;
CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
if ($isAdmin)
{
$strSql = "SELECT DISTINCT 'x' FROM b_ticket WHERE SLA_ID = $id";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
if (!$rs->Fetch())
{
$DB->Query("DELETE FROM b_ticket_sla_2_site WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_category WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_criticality WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_mark WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_user_group WHERE SLA_ID = $id", false, $err_mess.__LINE__);
//$DB->Query("DELETE FROM b_ticket_sla_shedule WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla_2_holidays WHERE SLA_ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_sla WHERE ID = $id", false, $err_mess.__LINE__);
$DB->Query("DELETE FROM b_ticket_timetable_cache WHERE SLA_ID = $id", false, $err_mess . __LINE__);
return true;
}
else
{
$APPLICATION->ThrowException(str_replace("#ID#", "$id", GetMessage("SUP_ERROR_SLA_HAS_TICKET")));
}
}
else
{
$APPLICATION->ThrowException(GetMessage("SUP_ERROR_ACCESS_DENIED"));
}
return false;
}
// get SLA by ID
function GetByID($id)
{
$id = intval($id);
if ($id<=0) return false;
$arFilter = array("ID" => $id, "ID_EXACT_MATCH" => "Y");
$arSort = $is_filtered = null;
$rs = CTicketSLA::GetList($arSort, $arFilter, $is_filtered);
return $rs;
}
// get shedule array by SLA ID
function GetSheduleArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetSheduleArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT * FROM b_ticket_sla_shedule WHERE SLA_ID = $slaID ORDER BY WEEKDAY_NUMBER, MINUTE_FROM, MINUTE_TILL";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch())
{
if ($ar["OPEN_TIME"]=="CUSTOM")
{
if (intval($ar["MINUTE_FROM"])>0)
{
$h_from = floor($ar["MINUTE_FROM"]/60);
$m_from = $ar["MINUTE_FROM"] - $h_from*60;
}
if (intval($ar["MINUTE_TILL"])>0)
{
$h_till = floor($ar["MINUTE_TILL"]/60);
$m_till = $ar["MINUTE_TILL"] - $h_till*60;
}
$arResult[$ar["WEEKDAY_NUMBER"]]["OPEN_TIME"] = $ar["OPEN_TIME"];
$arResult[$ar["WEEKDAY_NUMBER"]]["CUSTOM_TIME"][] = array(
"MINUTE_FROM" => $ar["MINUTE_FROM"],
"SECOND_FROM" => $ar["MINUTE_FROM"]*60,
"MINUTE_TILL" => $ar["MINUTE_TILL"],
"SECOND_TILL" => $ar["MINUTE_TILL"]*60,
"FROM" => $h_from.":".str_pad($m_from, 2, 0),
"TILL" => $h_till.":".str_pad($m_till, 2, 0)
);
}
else
{
$arResult[$ar["WEEKDAY_NUMBER"]] = array("OPEN_TIME" => $ar["OPEN_TIME"]);
}
$arResult[$ar["WEEKDAY_NUMBER"]]["WEEKDAY_TITLE"] = GetMessage("SUP_WEEKDAY_".$ar["WEEKDAY_NUMBER"]);
}
}
return $arResult;
}
function GetGroupArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetGroupArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT GROUP_ID FROM b_ticket_sla_2_user_group WHERE SLA_ID = $slaID";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch()) $arResult[] = $ar["GROUP_ID"];
}
return $arResult;
}
public static function GetGroupArrayForAllSLA()
{
global $DB;
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetGroupArray<br>Line: ";
$arResult = array();
$strSql = "SELECT SLA_ID, GROUP_ID FROM b_ticket_sla_2_user_group";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch())
{
$arResult[$ar['SLA_ID']][] = $ar["GROUP_ID"];
}
return $arResult;
}
function GetSiteArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetSiteArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT SITE_ID FROM b_ticket_sla_2_site WHERE SLA_ID = $slaID";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch()) $arResult[] = $ar["SITE_ID"];
}
return $arResult;
}
function GetSiteArrayForAllSLA($p = self::SLA_SITE) //self::SITE_SLA
{
static $GetSiteArrayForAllSLACache;
if($p !== self::SITE_SLA)
{
$p = self::SLA_SITE;
}
if(!is_array($GetSiteArrayForAllSLACache))
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetSiteArrayForAllSLA<br>Line: ";
global $DB;
$GetSiteArrayForAllSLACache = array();
$strSql = "
SELECT
SS.SITE_ID,
SS.SLA_ID
FROM
b_ticket_sla_2_site SS
";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while ($ar = $rs->Fetch())
{
$GetSiteArrayForAllSLACache[self::SLA_SITE][$ar["SLA_ID"]][] = $ar["SITE_ID"];
$GetSiteArrayForAllSLACache[self::SITE_SLA][$ar["SITE_ID"]][] = $ar["SLA_ID"];
}
}
return $GetSiteArrayForAllSLACache[$p];
}
function GetCategoryArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetCategoryArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT CATEGORY_ID FROM b_ticket_sla_2_category WHERE SLA_ID = $slaID";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch()) $arResult[] = $ar["CATEGORY_ID"];
}
return $arResult;
}
function GetCriticalityArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetCriticalityArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT CRITICALITY_ID FROM b_ticket_sla_2_criticality WHERE SLA_ID = $slaID";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch()) $arResult[] = $ar["CRITICALITY_ID"];
}
return $arResult;
}
function GetMarkArray($slaID)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetMarkArray<br>Line: ";
global $DB, $USER, $APPLICATION;
$arResult = array();
$slaID = intval($slaID);
if ($slaID>0)
{
$strSql = "SELECT MARK_ID FROM b_ticket_sla_2_mark WHERE SLA_ID = $slaID";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while($ar = $rs->Fetch()) $arResult[] = $ar["MARK_ID"];
}
return $arResult;
}
function GetDropDown($siteID="")
{
if (strlen($siteID)>0 && strtoupper($siteID)!="ALL")
{
$arFilter = array("SITE" => $siteID);
}
$arSort = array("FIRST_SITE_ID" => "ASC", "PRIORITY" => "ASC");
$is_filtered = null;
$rs = CTicketSLA::GetList($arSort, $arFilter, $is_filtered);
return $rs;
}
function GetForUser($siteID=false, $userID=false)
{
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetForUser<br>Line: ";
global $DB, $USER, $APPLICATION;
$slaID = 1; // default SLA
$arrGroups = array();
if (!is_object($USER)) $USER = new CUser;
if ($userID===false && is_object($USER)) $userID = $USER->GetID();
if ($siteID==false) $siteID = SITE_ID;
$userID = intval($userID);
if ($userID>0) $arrGroups = CUser::GetUserGroup($userID);
if (count($arrGroups)<=0) $arrGroups[] = 2;
$arSla2Site = array();
$rs = $DB->Query("SELECT SLA_ID, SITE_ID FROM b_ticket_sla_2_site", false, $err_mess.__LINE__);
while ($ar = $rs->Fetch()) $arSla2Site[$ar["SLA_ID"]][] = $ar["SITE_ID"];
$strSql = "
SELECT
SG.SLA_ID
FROM
b_ticket_sla_2_user_group SG
INNER JOIN b_ticket_sla S ON (S.ID = SG.SLA_ID)
WHERE
SG.GROUP_ID in (".implode(",",$arrGroups).")
GROUP BY
SG.SLA_ID, S.PRIORITY
ORDER BY
S.PRIORITY DESC
";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
while ($ar = $rs->Fetch())
{
if (is_array($arSla2Site[$ar["SLA_ID"]]) && (in_array($siteID, $arSla2Site[$ar["SLA_ID"]]) || in_array("ALL", $arSla2Site[$ar["SLA_ID"]])))
{
$slaID = $ar["SLA_ID"];
break;
}
}
return $slaID;
}
function GetSLA( $siteID, $userID, $categoryID = null, $coupon = "" )
{
global $DB;
$err_mess = (CAllTicketSLA::err_mess())."<br>Function: GetSLA<br>Line: ";
$userID = intval($userID);
if( strlen( $coupon ) > 0 )
{
$rsCoupon = CSupportSuperCoupon::GetList( false, array( 'COUPON' => $coupon ) );
if($arCoupon = $rsCoupon->Fetch())
{
if(intval($arCoupon['SLA_ID'] ) > 0)
{
return intval( $arCoupon['SLA_ID'] );
}
}
}
$slaID = COption::GetOptionString( "support", "SUPPORT_DEFAULT_SLA_ID" );
$OLD_FUNCTIONALITY = COption::GetOptionString( "support", "SUPPORT_OLD_FUNCTIONALITY", "Y" );
if( $OLD_FUNCTIONALITY == "Y" )
{
$categoryID = null;
}
$JOIN = "";
$fields = "1";
if( $categoryID != null )
{
$categoryID = intval( $categoryID );
$fields = "CASE
WHEN SC.SLA_ID IS NOT NULL THEN 1
ELSE 0
END";
$JOIN .= "
LEFT JOIN b_ticket_sla_2_category SC
ON S.ID = SC.SLA_ID
AND ( SC.CATEGORY_ID = 0 OR SC.CATEGORY_ID = $categoryID )";
}
$strSql = "
SELECT
PZ.SLA_ID
FROM
(
SELECT
SG.SLA_ID SLA_ID,
$fields PRIORITY1,
S.PRIORITY PRIORITY2
FROM
b_ticket_sla S
INNER JOIN b_ticket_sla_2_site SS
ON S.ID = SS.SLA_ID
AND ( SS.SITE_ID = 'ALL' OR SS.SITE_ID = '$siteID' )
INNER JOIN b_ticket_sla_2_user_group SG
ON S.ID = SG.SLA_ID
$JOIN
WHERE SG.GROUP_ID IN (
SELECT UG.GROUP_ID FROM b_user_group UG
WHERE
UG.USER_ID = $userID
AND (UG.DATE_ACTIVE_FROM IS NULL OR UG.DATE_ACTIVE_FROM <= ".$DB->CurrentTimeFunction().")
AND (UG.DATE_ACTIVE_TO IS NULL OR UG.DATE_ACTIVE_TO >= ".$DB->CurrentTimeFunction().")
)
OR SG.GROUP_ID = 2
) PZ
GROUP BY
PZ.SLA_ID, PZ.PRIORITY1, PZ.PRIORITY2
ORDER BY
PZ.PRIORITY1 DESC, PZ.PRIORITY2 DESC
";
$rs = $DB->Query($strSql, false, $err_mess.__LINE__);
if( $ar = $rs->Fetch() )
{
if( is_array( $ar ) && array_key_exists( "SLA_ID", $ar ) )
{
$slaID = $ar["SLA_ID"];
}
}
return $slaID;
}
}
?>
Zerion Mini Shell 1.0